The Impact of Call-to-Mobile in Nurse Call Systems

In a busy care home, every second is vital. When a resident needs help, a fast response is crucial for their well-being and safety and for providing excellent, person-focused care.

Traditional nurse call systems often involve slow processes and outdated workflows, leading to delays. But imagine if you could eliminate those delays, enabling your care team to respond in moments, not minutes. And what if this faster response also contributed to a more peaceful and calm atmosphere in your care home?

This is the significant advantage of Call-to-Mobile, a core feature of Arquella's nurse call system, Arquella Call. We're not just talking about minor improvements; we're talking about a significant change in response times. Care homes using Call-to-Mobile have seen reductions of up to 60% in how quickly staff answer calls. Furthermore, Call-to-Mobile helps create a quieter, more restful environment for residents and staff alike.

The Problem with Traditional Nurse Call Response (and the Noise They Create)

Let's examine how a typical call unfolds in an older nurse call system. A resident presses a button. The alert appears on a panel, perhaps in a busy staff area or at a fixed station.

The message is then passed on—perhaps verbally or by pager—to an available and nearby carer.

This process is not only slow but also contributes to a noisy care environment, characterised by:

• Busy Central Panels with Loud Alarms
• Dependence on Pagers
• Lack of Initial Information
• Manual Records and Paperwork
• Alert Noise Pollution

These issues combine to create a slower response and a noisier, potentially more stressful environment for both residents and staff. In urgent situations, especially fall prevention, these lost seconds are critical.

Call-to-Mobile: Direct Alerts, Instant Action

Arquella's Call-to-Mobile feature avoids these slow steps and reduces noise. Instead of using central panels and slow communication, Call-to-Mobile sends potentially silent, discreet alerts straight to the handheld devices used by your care team. Consider this alternative:

• Immediate, Direct Alerts: When a resident needs assistance – for any nurse call or a fall detection alert – the alert appears instantly and quietly on the devices carers carry.
• No Noisy Pagers Needed: Call-to-mobile eliminates the need for traditional pagers, removing another source of background noise in the care home.
• Location for Fall Alerts: For fall prevention and detection calls, the system shows the resident's exact location, guiding carers directly to them without delay.
• Prioritised Alert Types: The system can distinguish between prevention alerts, standard calls, emergencies and fall emergency alerts, ensuring urgent events get priority.

This immediate and silent direct alerting system removes the slow parts of older systems, helping carers respond much faster and significantly reducing noise pollution in the care home.

Key Advantages: Transforming Care with Call-to-Mobile

The benefits of Call-to-Mobile are wide-ranging, improving many aspects of care:

• Significantly Faster Response - Up to 60% Reduction: Speed is paramount. Arquella's Call-to-Mobile is proven to cut call response times by up to 60%. This substantial improvement translates to safer care, reduced resident anxiety, and increased peace of mind for all stakeholders.
  
  
• Direct to Carer Devices - No Middleman: Alerts go directly to the right people, wherever they are. No more reliance on central panels or slow message passing – just fast, direct and silent communication.
  
  
• A Quieter, More Peaceful Environment: By reducing the number of central panel alarms, reducing the volume of the alarms to the central panels and removing pagers, Call-to-mobile contributes to a calmer, more restful atmosphere for residents and a less stressful working environment for staff. This is especially important at night and for residents sensitive to noise.
  
  
• Streamlined Attendance and Reset with NFC: Arquella uses Near Field Communication (NFC) for easy call management. 
  Carers can quickly:
  • Answer Calls with NFC Scan: Tap their device on the NFC point on Arquella devices to show they are attending.
  • Reset Calls with NFC Scan: When finished, a quick NFC tap again or pressing reset on the call point closes the call, keeping the system ready and records accurate.

• Enhanced Data with Carer ID: NFC automatically identifies the carer at each call, giving better data for analysis and reports, helping you understand responses and dependency rates, and improving staffing resources.
  
  
• Seamless Digital Records with CareClicks: Arquella knows records need to be simple. Call-to-Mobile works seamlessly with digital care record systems like Nourish, PCS, and Care Vision through CareClicks. 
  Carers can:
  • Note Details Instantly: Using CareClicks on their device, carers can quickly record notes right after helping a resident.
  • Reduce Paperwork and Admin: No more paper logs. CareClicks makes records digital, saving carers time and reducing admin so they can focus on residents.
  • Keep Records Accurate and Up-to-date: Digital care records are always current, correct, and easy to access, improving teamwork and audits.
    
    
• Empowering Caregivers, Elevating Resident Well-being: The benefits of Call-to-Mobile have a positive effect on everyone in the care home:
  • For Caregivers: Less stress, more efficiency, increased control and information, simplified records.
  • For Residents: Faster help, better safety, more person-centred attention, a quieter, more restful home.
  • For Care Home Managers: Better efficiency and resource use; data for improvement; demonstrates high standards.

The Future of Nurse Call is Mobile: Choose Arquella Call-to-Mobile

For today's care homes, where speed, good response, a peaceful environment and data-based care are key, Call-to-Mobile is essential. Arquella's Call-to-Mobile feature is a real step forward in nurse call technology, offering clear benefits for carers, residents, and management.

Don't accept slow, noisy, older systems that cause delays and disruptions. Choose the future of nurse call with Arquella Call-to-Mobile and see the difference fast, direct, quiet and data-smart response can make.

Key Benefits of Arquella Call-to-Mobile:

• Up to 60% faster response times
• Direct alerts to carer devices
• Quieter, more peaceful environment
• Streamlined attendance and reset with NFC
• Enhanced data for analysis and reporting
• Seamless integration with digital care records

Find out more about Arquella Call-to-Mobile and our nurse call systems.

Contact us now to request a demo and see how Arquella can help you achieve faster response and better care in your care home.

About Arquella | Leading Innovation in Care Technology

Arquella develops new technology to help health and social care providers deliver excellent, efficient, and person-focused care. Focusing on practical innovation and tangible results, Arquella is dedicated to using technology to improve life for residents and their carers.

Explore all our solutions and see the Arquella difference at www.arquella.co.uk.