How To Generate Call Log Reports on Arquella Connect

The Arquella Nurse Call System, integrated with the Arquella Connect platform, offers robust tools for recording and analysing call data. Generating call log reports provides actionable insights to improve care delivery and streamline operational efficiency.

Here’s a step-by-step guide to creating call log reports using Arquella Connect:

Step 1: Access Arquella Connect

Navigate to the Arquella Connect dashboard at https://connect.arquella.care/Live. Log in using your registered credentials. If you don’t have access, contact Arquella support at customersupport@arquella.co.uk for assistance.

Step 2: Locate the Reports Section

• Once logged in, select the Reports tab in the dashboard menu.

• This section provides access to call data and allows you to customise reports based on your requirements.

Step 3: Define the Reporting Period

• Choose the desired date range for your report using the calendar tool.

• Click Apply to filter the data for the specified period.

Step 4: Filter Data

Use the funnel icon on the column headers to filter data by specific parameters such as:

• Call type (e.g., standard, emergency).

• Call source.

• Room or zone.

This ensures your report focuses on relevant information.

Step 5: Select Records

• Choose the records you wish to include in the report by ticking the relevant checkboxes.

• Alternatively, select all records for a comprehensive report.

Step 6: Download the Report

• Click the download arrow icon to export the selected data. The report will download as a spreadsheet and can be opened in applications like Microsoft Excel.

Step 7: Review the Report

• Open the downloaded file and navigate to the Call tab to focus on specific call data.

• For call duration insights, this tab also shows the active time before attendance.

Why Use Call Log Reports?

By leveraging call log reports, care homes can:

• Identify Trends: Monitor busy times and areas requiring more staff.

• Improve Response Times: Understand and optimise how long it takes for carers to respond.

• Enhance Compliance: Maintain accurate and detailed records for audits and regulatory reviews.

Need Further Assistance?

For additional guidance, visit www.arquella.co.uk or contact Arquella support at customersupport@arquella.co.uk. Your feedback helps us enhance our systems and support your care delivery.